Ride and Drive Harness Makers - Horne Surrey

How To Contact Us

by telephone - 01342 844452

by e-mail -



Placing an Order

If you wish to place an order please give us a call so we can advise you if the item is in stock or if an alternative item may be more suitable for your needs.

We will email an invoice to you which can then be paid by bank transfer (or a cheque in sterling drawn against a UK bank account. Cheques should be made out to "Ride and Drive"). The goods will be despatched once the funds have cleared into our account.

Terms & Conditions

For retail items ie. driving accessories we require payment in full before despatch. For made-to-measure harness and bridlework orders we require a deposit at the time of order (25% for harness, 50% bridlework), with payment in full upon completion. All prices are in UK Sterling. The customer is responsible for any custom taxes/import duties etc. payable in their own country. In the event of any dispute arising from an order it shall be resolved in the English courts.

Cancellation

You have the right to cancel your order/contract within 14 days without giving any reason unless the items are made to your specification or clearly personalised - such as made-to-measure or bespoke goods or, in the case of a harness or bridle are made to template/measure for a specified horse/pony. In these instances you have no right to cancel the order/contract. Where applicable our measuring/fitting service is subject to a consultation fee and mileage allowance which is not refundable as it is a cost incurred for services rendered at the time of our visit. The cancellation period will expire after 14 days from the day after the day on which you acquire, or a third party (other than a carrier), indicated by you, acquires physical possession of the goods.
To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear written statement (eg. a letter sent by post, email or fax where applicable). To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract we will reimburse to you all payments received from you for the goods supplied, including the costs of delivery if the item was sent by post (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without delay, and not later than: -
a) 14 days after the day we receive back from you any goods supplied, or
b) (if earlier) 14 days after the day you provide evidence that you have retimed the goods, or
c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at the address overleaf without undue delay and in any event not later tl1an 14 days from the day on which you communicate your cancellation of this contract to us.

The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of resuming the goods.

We may make a deduction from the reimbursement for loss in value of any goods supplied. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods as you would inspect the goods in a shop. By using the goods you may be charged a sum commensurate with use.

Delivery

In stock items will be despatched once funds have been cleared into our account. For bit orders where it is necessary to have the bit manufactured delivery can take 4 to 6 weeks and you will be informed of this at time of order. For made-to-measure work delivery time is dependent upon our workload at the time, which tends to be seasonal.

Postage & Packing

Postage and packing on all other items will be charged at cost. Please contact us before placing an order so we can advise you of this cost. Packages in the UK are usually sent by first class post but heavy/larger items will be sent by courier.