How To Contact Us
|by telephone or fax within
the UK - 01342 844452 - (10.00am to 6.00pm - Monday to Saturday). The
best time to call us is between 11:00am and 4:00pm. PLEASE LEAVE A
MESSAGE ON OUR ANSAFONE as we are often busy in
our workshop and unable to get to the telephone.
by telephone or fax internationally - +44 (0) 1342
844452 (please remember the time difference - 6.00pm in USA = 11.00pm
by e-mail - please let us know which country you are
contacting us from as it is difficult to tell from an e-mail address.
by post - Ride and Drive, Greenwood, Smallfield Road,
Horne, Surrey, RH6 9JP, England
Converter by OANDA.com,
The Currency Site.To help you
convert sterling into other currencies please follow this link.
|If you wish to place an order it is easiest
to use your VISA or Mastercard. We will not charge your account until
your order is ready for despatch and your account will be charged in
sterling. If outside the UK it will be converted by your card issuer to
your local currency.
You can either telephone or fax us your card details - card number;
issue date (for debit cards); expiry date; security code; name that
appears on the card; full address (incl. house number/name and
postcode) or you can use e-mail (but it is not guaranteed secure) and a
daytime contact number.
PLEASE NOTE THAT WITH CREDIT OR DEBIT CARD ORDERS WE
CAN ONLY DELIVER TO THE REGISTERED ADDRESS OF THE CARD HOLDER.
download a pdf version of our fax order form please click here
|We can only accept cheques in sterling drawn
against a UK bank account. Cheques should be made out to "Ride and
Terms & Conditions
|For retail items ie. driving accessories we
require payment in full before despatch. For made-to-measure harness
and bridlework orders we require a deposit at the time of order (25%
for harness, 50% bridlework), with
payment in full upon completion. All prices are in UK Sterling. The
customer is responsible for any custom taxes/import duties etc. payable
in their own country.
In the event of any dispute arising from an order it shall be resolved
in the English courts.
|THE COMPANY DOES NOT ACCEPT RETURNED
GOODS UNLESS BY PRIOR ARRANGEMENT
and reserves the right to charge a 10% restocking/handling charge.
Returns must be notified within 7 days of receiving the Goods. The
items must be in unused condition.
Specially ordered items i.e. those not usually kept in stock or made to order can only
be returned at the discretion of the Company.
|In stock items will be despatched once funds
have been cleared into our
account. For bit orders where it is necessary to have the bit
manufactured delivery can take 4 to 6 weeks and you will be informed of this at time of order. For made-to-measure work
delivery time is dependent upon our workload at the time, which tends
to be seasonal.
Postage & Packing
Postage and packing on all other items will be charged
at cost. Please contact us before placing
an order so we can advise you of this cost. Packages in the UK are
usually sent by first class post but heavy/larger items will be sent by
Packages to non-UK addresses will be sent via airmail
unless requested otherwise. Certain
items are not suitable for sending by post and are therefore not
available outside mainland UK.